FAQs
The history of the Ferrero Group spans three generations. From 1946, brothers Pietro and Giovanni Ferrero worked together in the family’s small pastry shop in the city of Alba, Piedmont, to create the products that would define Ferrero’s name.
Today, the Ferrero Group is one of the world’s largest sweet-packaged food companies with more than 35 much-loved brands such as Kinder, Nutella, Ferrero Rocher, and Tic Tac.
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Ferrero remains a family business, led by our Executive Chairman Giovanni Ferrero, alongside our CEO Lapo Civiletti.
You can find consumer service details for your region by visiting this page.
You can buy delicious Ferrero treats all over the world, in supermarkets, corner shops, online and more.
For the most up-to-date information, contact the customer service team in your region by visiting this page.
Ferrero Group is home to some of the world’s favourite and most iconic treats, including Nutella, Ferrero Rocher, Kinder and Tic Tac. We are also proud to have brands including Thorntons, Eat Natural and Fulfil as part of the Ferrero family.
You can see a full list of our brands here.
Our marketing and advertising communications are only ever directed to adults. We never advertise to anyone under 16 years old.
As members of the International Food and Beverage Alliance, our policies align with the World Health Organisation’s Recommendations on Marketing to Children. For more information, click here.
We believe that all food can be enjoyed in moderation as part of a varied, balanced diet.
We create small portioned, individually wrapped treats to help consumers enjoy our products responsibly.
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Our company was built by generations of people who share a commitment to continuous improvement – and the same applies to our approach to sustainability. We are aligned to UN’s Sustainable Development Goals, and report on our sustainability activity and progress every year.
Our activity falls into four main areas: protecting the environment, championing sustainable sourcing, promoting responsible consumption, and empowering people.
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We are committed to zero deforestation. In our palm oil sourcing, for example, we use satellite monitoring, Starling, across our supply chain, in partnership with the non-profit organisation Earthworm Foundation. Starling monitors land cover change and forest cover disturbance in near real-time, so that coupled with on-the-ground expertise, we can identify challenges quickly and drive positive change on the ground.
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We are a recognised industry leader in supporting the production of sustainable palm oil, and we aim to source our palm oil only from deforestation-free and exploitation-free sources.
We are proud to be the #1 manufacturer on the WWF’s 2021 Palm Oil Buyers Scorecard.
Cocoa is a fundamental ingredient in our products and we ensure it is sourced through robust certification and other independently-managed sustainability and responsible sourcing standards.
Our Cocoa Charter outlines our commitment to excellence across the value chain, and dedication to creating a cocoa industry that is good for people and nature.
We are actively engaged in making hazelnut production more socially and environmentally sustainable. We only source hazelnuts from suppliers that have signed and follow our strict Supplier Code, which outlines our standards with regard to human rights and social practices, environmental protection and sustainability, and supplier transparency.
Our dedicated division, the Ferrero Hazelnut Company, brings all of our hazelnut activities together under one roof to drive quality and innovation.
For more information, see our Hazelnut Charter.
Our respect for human rights guides our strategy, policy and activities across our own operations and our supply chain.
We promote human rights along the entire value chain, in alignment with the United Nations Global Compact, the United Nations Guiding Principles of Business and Human Rights, the International Bill of Human Rights, and the International Labour Organisation Fundamental Labour Conventions. We are working towards eliminating all forms of modern slavery, human trafficking, forced, compulsory and prison labour, and child labour wherever they occur.
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In 2020, we set a series of carbon targets for 2030. We commit to:
Reducing absolute Scope 1 and 2 emissions by 50% from a 2018 baseline
Reduce Scope 1, 2 and 3 emissions intensity by 43% from the same baseline, working collaboratively with our suppliers to find solutions.
We have already increased our share of renewable electricity to more than 80% globally, and to 100% in Europe, and we are working with all of our manufacturing plants to develop bespoke emissions reduction plans.
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We are committed to evolving towards more sustainable solutions for all of our packaging. In fact, more than 89% of our packaging globally is already recyclable, reusable or compostable, and we’re working to reach 100%.
We are dedicated to:
Designing 100% of our packaging to be reusable, recyclable or compostable
Reducing the use of virgin plastic by 10% from a 2020 baseline
Boosting recycled content in our plastic packaging to 12%
For more information, click here.
We are constantly working to build a diverse and inclusive culture, where every employee feels welcome, appreciated, and has equal opportunities. We know it is key to our future success.
As a signatory of the Gender and Diversity Alliance (GDKA), we have committed to three key performance indicators:
- Percentage of representation at all levels of our organization
- Percentage of representation by employee category
- Pay equality
For more information, click here.
Food safety is non-negotiable for us. Since our origin, we have developed and implemented innovative procedures to monitor the quality and safety of every ingredient, every step of the way. We are committed to continuous improvement – we regularly review and enhance our food safety processes to ensure they are up-to-date and effective.
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We are sorry for your experience. Please be assured that we work hard to deliver to our consumers only products with the best possible quality. For more information and support, please contact the consumer service team in your region by visiting this page.
We are sorry to hear about your experience, please contact the consumer service team in your region by visiting this page.
